Shipping
Duties
All duties are paid in advance by Nootrum and reflected in your regional price.
USA/CANADA
All US Shipping Is Free
Orders in the USA (including Hawaii, Alaska and Puerto Rico) and Canada are sent from our depot in Oklahoma.
Shipping options:
USPS Priority
Expected delivery time: 2 - 4 working days
Orders to Hawaii, Alaska and Puerto Rico are sent by USPS Priority
Expected delvery time: 5 - 10 working days
USPS International
Expected delivery time to Canada: 5 - 10 working days
Orders made before 5pm EST will be sent out the same day. Orders made after 5pm EST will be sent out the next day.
EU & UK Shipping
All EU orders will be sent by DHL or FedEx and can take 2-15 working days. We are currently working towards brining this EU shipping time down and are expecting to have EU warehousing by Q2 2024.
RoW Shipping
Orders going outside of the USA, UK and Europe will be sent from our Oklahoma warehouse. We will send with FedEx international and orders will typically take 6-15 days.
RETURNS
Nootrum does have a guarantee, but if you’ve decided it’s not for you and you’d like to return something early before giving it the full 90 days here is what you can return.
Are your products unopened, still sealed and the product packaging undamaged?
If yes, then please email our customer support team at support@nootrum.com and include:
- Full Name
- Order Number
- Name of product
- Reason for return
Our Customer Support team will then be in touch with the correct return address for your products.
For early refund, we require the return of all unopened products. We do not provide return shipping costs.
Please note the satisfaction guarantee applies to nootrum blended products only. (Nootrum Capsules and Nootrum Powder) single mushroom products, coffee or shilajit can only be returned for a refund in an unopened state.